Email Autoresponder

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    Joe_Waters
    Asked on December 04, 2020 at 02:25 PM

    Hello,

    I'm new to Jotform, and am using forms that were shared with me by a colleague. I'm still getting the hang of how your system works.

    I'm having trouble setting up the autoresponder feature. Does that work with the Starter Package?

    I've followed the instructions found in the User Guide...but it still only sends an email to me... not to the other person's email (the person filling out the form).

    Do you know what would be causing this? Do you have any additional info that would help me with this?

    Lastly... if I have the form embedded on a website.... when the form is updated, do I have to do anything on the site? Or does it automatically update via the script/code?

    Thanks,

    Joe

  • Profile Image
    Jovanne
    Answered on December 04, 2020 at 05:07 PM

    Hi Joe, thank you for contacting Jotform support.

    Please note that the autoresponder email is available on our free plan.

    As per checking, it seems that you have set the Sales Rep. email as the recipient of the autoresponder email. You may change it to the Customer Email if you want your customer to receive it.

    Guide: https://www.jotform.com/help/26-setting-up-an-autoresponder-email

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    I hope this helps. Let us know if you have further questions.

  • Profile Image
    Joe_Waters
    Answered on December 04, 2020 at 05:33 PM
    Hello, and thanks for the help, I appreciate it.
    When filling out the forms, as a test, I was putting in an email for the
    client and an email for the sales rep. I was using two of my other personal
    emails just to test the system. I sent a few test forms through. None of
    them were sent to the emails I included on the form.
    And actually, this form is supposed to be set up to be sent to the sales
    rep. So I'm not sure if there's something else that's not set up correctly.
    also,
    for future reference, is it possible to set it up so that the form is
    sent to more than one email? For instance, if I wanted to send the form to
    the sales rep and the client. Is that possible?

    ...
  • Profile Image
    Jovanne
    Answered on December 04, 2020 at 06:58 PM

    Hi, thank you for getting back to us.

    There are several possible reasons why notifications might not be going through. Kindly check this guide for the common troubleshooting methods.

    Guide: https://www.jotform.com/help/364-why-am-i-not-receiving-email-notifications

    is it possible to set it up so that the form is sent to more than one email?

    This question will be answered on this support ticker https://www.jotform.com/answers/2746283 to avoid confusion.

    Thank you.