Account Suspended: Please activate

  • Profile Image
    Jennelle Primm 
    Asked on December 06, 2020 at 05:56 PM

    This is the third or fourth time I have tried to ask this question and I haven't seen or received a response. But I see responses to other questions.


    Based on what I can read from others my account may be suspended but I have no idea why. My customers are not able to place orders and it is causing huge problems for us right now on our launch weekend!!


    I am extremely frustrated. If my account was suspended for some reason, why wasn't a notification sent to out to let me know it was suspended?

  • Profile Image
    roneet
    Answered on December 06, 2020 at 10:20 PM

    I see that your account is enabled now and your concern is addressed in this ticket:

    https://www.jotform.com/answers/2748206-Can-not-retrieve-password

    Let us know if you have further questions.

    Thanks.

  • Profile Image
    Jennelle Primm 
    Answered on December 06, 2020 at 10:33 PM

    When I attempted to log in, it told me my IP address was banned and I had

    to submit another request...per the messages here I was told it was

    resolved.

    Can someone please restore access to my account ASAP!!!!

    Jennelle Primm

  • Profile Image
    roneet
    Answered on December 07, 2020 at 01:28 AM

    Could you please share the IP address that you are using? We can check the status of the IP address. Please check the IP address via this URL"

    https://whatismyipaddress.com/

    Looking forward to your response.

    Thanks.

  • Profile Image
    Jennelle Primm 
    Answered on December 07, 2020 at 12:00 PM

    It appears that my account is now unblocked and I am able to log in. Thank

    you.