Upgrading my older help status (Urgent please)

  • Profile Image
    sezinard
    Asked on December 07, 2020 at 05:39 AM

    I had just sent a message asking about why people cannot open my forms, now i see that their link has changed.

    The original link was https://form.jotform.com/202170376981053

    But now the links has changed to https://form.jotform.com.tr/202170376981053 with the extension (.com.tr) so when people click the older one they cannot reach the form.

    I don't know how the extension has changed like this, people have the older link. How can i change it to the older one?

    Thank you!

  • Profile Image
    gerardw
    Answered on December 07, 2020 at 06:57 AM

    Hello,

    We have addressed your concern on your previous ticket link: https://www.jotform.com/answers/2748954