Notification email: Not all fields are being sent in the email notification

  • Profile Image
    Soulliere
    Asked on December 07, 2020 at 02:04 PM

    Hello,

    I have a registration form set up. I am starting to receive submissions however, not all the fields are being sent in the email. I'm missing many fields throughout the form.

    How do I get all the fields?


  • Profile Image
    Laura_L
    Answered on December 07, 2020 at 05:14 PM

    Hi,

    Thank you for contacting us.

    I can see that you have set up multiple emails for the form. Could you specify on which emails the fields are not displaying? Also are there any specific fields that do not show on the emails?

    I was able to see two submissions on your form. One of the submissions did not have all of the fields filled out, and empty fields will be left out from emails.

    1607378742_5fcea736698e9_emptyfield.png
    If you want to display empty fields on your emails, you can configure this from the email settings.

    1. Open the email settings for the email you want to configure, and open the Advanced tab.
    2.
    Set the Hide Empty Fields setting to NO

    1607379036_5fcea85c5d019_emptyemails.png
    Related guide:
    How to Hide Empty Fields on Email Alerts

    Please try making a test submission to your form with this setting. If all of the fields would still not display in the emails, please let us know so that we can assist you further.

    Best Regards,