Forms not allowing file upload

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    Department_Support
    Asked on December 07, 2020 at 03:22 PM

    I have a form at https://form.jotform.com/93156176714158

    Up till now the form worked fine. But today I had a customer tell me that on the file upload when they click browse to select a file, it doesn't do anything.

    I used my computer to recreate the form he was doing and it won't popup for selecting a file on Browse. I can drag and drop a file from computer. But it won't browse files and let me select.

    Most of my customers are submitting from a smart phone, so they can't drag and drop. THIS IS A MAJOR PROBLEM.

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    JohnRex
    Answered on December 07, 2020 at 06:28 PM

    I was able to replicate the issue when I tried filling out your form:

    1607383616_5fceba40a66c2_ubutton.gif

    But when I cleared your form's caches, it seemed to fix it. Could you please try making a test submission now on your end?

    Let us know if it still persists so we can check further.

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    Department_Support
    Answered on December 07, 2020 at 06:55 PM
    Is clearing form cache something im supposed to do routinely?
    ...
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    JohnRex
    Answered on December 07, 2020 at 09:56 PM

    You may clear your form caches from time to time, or in case you noticed something peculiar with how your form works.

    Please refer to this guide on how-to-clear-your-form-cache.

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    Department_Support
    Answered on December 08, 2020 at 10:22 AM
    This article stated that is also a good idea to refresh the forms
    themselves from time to time period.
    How do you refresh a form beyond clearing cache?
    ...
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    Jessica_H
    Answered on December 08, 2020 at 12:00 PM

    Hi Department_Support, thank you for reaching back to us.

    You may inform us through this support system. We will help you clear and look further into it if required.