Unable to Upload on Embedded Form

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    creativefish22
    Asked on December 07, 2020 at 03:51 PM

    Can I get this resolved? I am getting so many calls that people can not complete the registration because the upload image button stopped working on the form.

    Screenshot
  • Profile Image
    Ariel_P
    Answered on December 07, 2020 at 07:01 PM

    Hello,

    Thank you for contacting Support.

    For us to better assist you, please share with us the URL of the page where the form is embedded.

    Try clearing your browser's cache, or uploading on the form in incognito or private mode, or try using a different browser, and let us know if the problem persists.

    Were you able to trigger the bug more than once? If yes, how did you trigger it?

    Looking forward to your response.

  • Profile Image
    creativefish22
    Answered on December 09, 2020 at 11:33 AM
    This is the form,
    https://aaim-victim-impact-panels.org/english-registration
    The upload photo ID works part of the day then stops.
    ...
  • Profile Image
    Jimmy_D
    Answered on December 09, 2020 at 02:25 PM

    It looks like the action is being prevented by a script on your website. Can you please embed the form using the iframe embed code without the additional script like below?- 

    <iframe

          id="JotFormIFrame-201405441212134"

          title="DEFENDANTS WHO HAVE NOT PAID THEIR FEE"

          onload="window.parent.scrollTo(0,0)"

          allowtransparency="true"

          allowfullscreen="true"

          allow="geolocation; microphone; camera"

          src="https://form.jotform.com/201405441212134"

          frameborder="0"

          style="

          min-width: 100%;

          height:539px;

          border:none;"


          scrolling="no"

        >


        </iframe>

    I tested the direct link and the Browse files button works.

    1607541914_5fd1249a38e4a_

    Related guide.- getting-the-form-iframe-code