We need to cancel our account please

Hi, thank you for contacting JotForm support.

Do you mean to cancel your subscription? If so, kindly follow this guide on how to cancel your subscription and downgrade back to the Free plan:

Guide: https://www.jotform.com/help/341-how-to-cancel-a-subscription-and-downgrade-back-to-free

I hope this helps. Let us know if you have further questions.