My account is suspended, and I'm being prompted that this is part of a phishing prevention effort.

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    Floyd Cephas 
    Asked on December 10, 2020 at 09:14 AM
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    Jovanne
    Answered on December 10, 2020 at 09:54 AM

    Hi, thank you for contacting Jotform support.

    I am sorry to hear about your account suspension.

    Our Spam filter might have suspended your account erroneously. To be sure, we are currently reviewing your account manually to check if there are any violations against our terms of use.

    We will inform you as soon as we have more information.

    Thank you for your patience.


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    Jovanne
    Answered on December 10, 2020 at 11:05 AM

    Hi, thank you for your patience.

    As suspected, your account was mistakenly suspended by our spam detector. We have now reactivated your account.

    Our sincere apology for the inconvenience this may have caused you.

    Let us know if you need further assistance.

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    Floyd Cephas 
    Answered on December 10, 2020 at 11:17 AM

    Thank you. I am able to get into my account, but all of the data is removed.

    Is it possible for my account to be restored?

    Thank you.

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    Nik_M
    Answered on December 10, 2020 at 12:23 PM

    Hi Floyd,

    Please note that we did not delete any data. I checked the forms on your account FAMEAcademy ant they all have submissions. The total number of all your submissions is 67.

    1607620705_5fd258613198a_forms.PNG

    Please log in to your account and check again. If you are still unable to see your submissions, please provide us a screenshot of the issue.

    Related Guide: How to Post Screenshots to Our Support Forum