HIPAA: Unable to migrate to HIPAA server, received "Something went wrong" error

How long does the HIPAA compliance migration take?

We received the BAA via email after we filled out the form and it said to close

the window because it was migrating. It's been about 6 hours now and when I look at

our account it shows no evidence that we started the HIPAA compliance process.

Good day, it should not take that long, please follow this guide again: https://www.jotform.com/help/500-how-to-upgrade-to-hipaa-compliance?

Hi,

I have been sent this guide a few times. I have received the BAA 3 times. When it starts the form migration, red words flash once on the bottom saying something went wrong and then the form migration form stays open indefinitely. What are the next steps? We want to use this for COVID appt scheduling and this is our last time to go live.

Thanks.

Can you please share a screenshot of the error you receive while migrating your form to HIPAA?

To post a screenshot, you can follow this guide: -How-to-add-screenshots-images-to-questions-to-the-support-forum

Can you please try clearing your browser's cache and login back to your account to enable HIPAA?

Let us know how it goes.

Hopefully this image comes through. I did clear the browser's cache. I tried again and got the same error. It disappears super quickly before I can click on it.

Hi Miranda, thank you for getting back to us and provide us screenshots.

I have escalated this issue to our back-end team, as I see there are only 1 form and 7 submissions in your account. We will notify you through this ticket as soon as we have updates.

Hello, I wanted to follow up to see if this issue has been resolved or what
else we should be doing.
Thanks,
Miranda
...

Hi, we have not received any updates yet. I have sent a follow-up message to our back-end team. If there is any update, you will be notified here.

Hello @Miranda_Noll,

You shouldn't be able to upgrade to HIPAA because the "Encryption" option has been enabled on your account. Normally, you should have been seen an error message about the encryption option before upgrading HIPAA but you couldn't see this message because of a problem on our side.

I apologize for the inconvenience. You can start HIPAA migration after disabling this option from the account page. Please disable the "Encryption" option on the account page (https://www.jotform.com/myaccount). Check the following screenshot for finding this option.

If you need further help, please let us know.

Regards,
Utku.