Check account payment

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    hiveconnect360
    Asked on December 14, 2020 at 07:20 AM

    Hi, we added c/card details but and pressed submit and it seemed like it just hung on that screen but submitted the payment and then nothing happened - we did this twice so want to check if the payment was received and if it was received twice for the $234 silver package? If not, there must be something wrong with your payment gateway.

    Please urgently advise.

  • Profile Image
    Lorenz_A
    Answered on December 14, 2020 at 08:02 AM

    Thank you for contacting us.

    I did check your account, and you are currently subscribed to SILVER. No duplicate charges were made.

    You should be able to check this information from your account's billing page as well.

    Guide: https://www.jotform.com/help/329-how-to-check-invoices

    Let us know if you have other questions.