I need help understand what we had and what happen to our basic account?

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    PROCEPT
    Asked on December 14, 2020 at 07:26 PM

    I need help understand what we had and what happen to our basic account? We used to have 20 forms avaiable and now only to 5 forms. Now it is stating we have a limit of submission but doesn't provide #. I just submitted anouther survey and I don't want this to hang up my submisison. Thanks.

    Sandy

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    Kris
    Answered on December 14, 2020 at 11:17 PM

    Hello Sandy,

    As I have verified, your account is currently in the Free plan that's the reason why you have a limit of 5 forms. You can view your limits and current plan type on the My Account page through the Usage tab: Jotform · My Account
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    It seems that your Bronze subscriptionhas ended you can upgrade your account again to your preferred plan to prevent getting over limit notification and lose data: How-to-upgrade-my-account