trying to reset password

  • Kate Olson
    Asked on December 14, 2020 at 9:21 PM

    I am trying to reset my password and every time I click on the link in the email sent to me a I get this error:

    Reset code expired

    Password reset code has expired. Please issue a reset request again.

    Page URL: https://www.jotform.com/page.php?p=passwordreset&username=kzieman&token=8d359a90916cab1e6ad26983c8ae4f3cdbabf0fc493c8361b15b2bed10437e1f
  • Girish JotForm Support
    Replied on December 15, 2020 at 12:32 AM

    Are you immediately, clicking on the reset link to change the password? If not, please note that the password reset link may expire if not checked for a long time.

    Please follow the instructions in this guide to reset your account password and as soon as you receive the link, please update the password - https://www.jotform.com/help/489-how-to-reset-jotform-account-password

  • Kate Olson
    Replied on December 15, 2020 at 8:33 AM
    I am clicking it immediately. I tried it again and it did not work.
    Kate
    ...
  • Rehan Support Team Lead
    Replied on December 15, 2020 at 9:54 AM

    Greetings Kate,

    I've sent a password reset link to your email address. Please try it and let us know if the issue persists.

    Thanks