trying to reset password

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    Kate Olson 
    Asked on December 14, 2020 at 09:21 PM

    I am trying to reset my password and every time I click on the link in the email sent to me a I get this error:

    Reset code expired

    Password reset code has expired. Please issue a reset request again.

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    gerardw
    Answered on December 15, 2020 at 12:32 AM

    Are you immediately, clicking on the reset link to change the password? If not, please note that the password reset link may expire if not checked for a long time.

    Please follow the instructions in this guide to reset your account password and as soon as you receive the link, please update the password - https://www.jotform.com/help/489-how-to-reset-jotform-account-password

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    Kate Olson 
    Answered on December 15, 2020 at 08:33 AM
    I am clicking it immediately. I tried it again and it did not work.
    Kate
    ...
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    Rehan_F
    Answered on December 15, 2020 at 09:54 AM

    Greetings Kate,

    I've sent a password reset link to your email address. Please try it and let us know if the issue persists.

    Thanks