Widget not working when uploaded to website

  • Profile Image
    Asked on December 15, 2020 at 10:54 AM


    Something strange has just happened! The form has been working fine, both on Jotform and the website. But all of a sudden one of the sections has stopped working on the website. In fact you can't see the configurable list at all! Its as though the widget has stopped working!

    This is a screenshot of the website and I have uploaded a screenshot of the form on Jotform below.

    Please assist.



  • Profile Image
    Answered on December 15, 2020 at 12:08 PM

    Could you please try embedding the form using the iFrame embed code? You can try following this guide: https://www.jotform.com/help/148-getting-the-form-iframe-code

    Try it and let us know if the issue still persists. Thank you!