Conditional emails not sending

  • Profile Image
    mhohstadt
    Asked on December 15, 2020 at 09:47 PM

    Good Evening -

    I have been trying to send out different emails based on language of the recipients, and they are not going through. I'm not sure what I have done with the conditionals. The AutoResponder 2 email worked prior to me making the changes. Now it says that emails are scheduled, but I have "Send Emails Right Away" selected.

    I'm including the url for the form, and two screenshots of my conditionals and emails.

    Thanks for looking in to this.

    Best,

    Mason

  • Profile Image
    Vanessa_T
    Answered on December 16, 2020 at 12:32 AM

    Our apologies for the inconvenience. It seems like a cache issue. I have cleared your form cache instead and now the email schedule has been removed.

    1608096599_5fd99b575d446_02504.jpg

    Meanwhile, I checked your conditions and saw that there are numerous conditions that have errors. Kindly delete them or fix them.1608096663_5fd99b974fe76_02503.jpg