Conditional emails not sending

  • mhohstadt
    Asked on December 15, 2020 at 9:47 PM

    Good Evening -

    I have been trying to send out different emails based on language of the recipients, and they are not going through. I'm not sure what I have done with the conditionals. The AutoResponder 2 email worked prior to me making the changes. Now it says that emails are scheduled, but I have "Send Emails Right Away" selected.

    I'm including the url for the form, and two screenshots of my conditionals and emails.

    Thanks for looking in to this.

    Best,

    Mason

    Jotform Thread 2769123 Screenshot
  • Vanessa_T
    Replied on December 16, 2020 at 12:32 AM

    Our apologies for the inconvenience. It seems like a cache issue. I have cleared your form cache instead and now the email schedule has been removed.

    1608096599 5fd99b575d446 02504 Screenshot 10

    Meanwhile, I checked your conditions and saw that there are numerous conditions that have errors. Kindly delete them or fix them.1608096663 5fd99b974fe76 02503 Screenshot 21