Submit button will not work

  • Profile Image
    ClubYahni
    Asked on December 17, 2020 at 02:24 PM

    Hello. I built a new form https://www.jotform.com/build/203514103214134 and when I test to hit submit under https://form.jotform.com/203514103214134 it will not go through. I have tried multiple times and my other forms work. Can you look into this for me?

    Thank you,

    Monica Hickel

    mhickel@yahnundasis.org


  • Profile Image
    KrisLei
    Answered on December 17, 2020 at 04:39 PM

    Hello Monica,

    I have checked and cloned your form, but I can't seem to replicate the issue on the cloned form as I can submit it, and it shows the Thank You page:

    1608241092_5fdbcfc4307b0_form.gif

    Are you showing any errors when you submit your form? Can you provide us with a screenshot to further investigate it on our end? Can we also make a test submission on your form?

    Please follow this guide on posting your screenshot on the ticket as we are unable to view images attached to emails: How-to-Post-Screenshots-to-Our-Support-Forum

    Thank you. Looking forward to your response.

  • Profile Image
    Monica Hickel 
    Answered on December 17, 2020 at 04:55 PM

    Hi KrisLei,

    I do not show an error when submitting the form. I receive a please wait but I left it running a few times today for about 10 minutes and it will not process. I used this link https://form.jotform.com/203514103214134 and tried it on Chrome and Microsoft Edge. You can run a test submission if needed.

    1608241755_5fdbd25b45899_

  • Profile Image
    roneet
    Answered on December 17, 2020 at 08:07 PM

    Could you please disable the ENcryption and then test it to see how it goes without encryption.

    Then re-enable the encryption by selecting the option to create encryption keys for me:

    1608253604_5fdc00a49ba50_

    Let us know how it goes.

    Thanks.

  • Profile Image
    Monica Hickel 
    Answered on December 18, 2020 at 08:59 AM

    Hi. That worked. It allowed me to submit the form. Thank you.