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ClubYahniAsked on December 17, 2020 at 2:24 PM
Hello. I built a new form https://www.jotform.com/build/203514103214134 and when I test to hit submit under https://form.jotform.com/203514103214134 it will not go through. I have tried multiple times and my other forms work. Can you look into this for me?
Thank you,
Monica Hickel
mhickel@yahnundasis.org
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KrisLei Jotform SupportReplied on December 17, 2020 at 4:39 PM
Hello Monica,
I have checked and cloned your form, but I can't seem to replicate the issue on the cloned form as I can submit it, and it shows the Thank You page:
Are you showing any errors when you submit your form? Can you provide us with a screenshot to further investigate it on our end? Can we also make a test submission on your form?
Please follow this guide on posting your screenshot on the ticket as we are unable to view images attached to emails: How-to-Post-Screenshots-to-Our-Support-Forum
Thank you. Looking forward to your response.
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Monica HickelReplied on December 17, 2020 at 4:55 PM
Hi KrisLei,
I do not show an error when submitting the form. I receive a please wait but I left it running a few times today for about 10 minutes and it will not process. I used this link https://form.jotform.com/203514103214134 and tried it on Chrome and Microsoft Edge. You can run a test submission if needed.
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roneetReplied on December 17, 2020 at 8:07 PM
Could you please disable the ENcryption and then test it to see how it goes without encryption.
Then re-enable the encryption by selecting the option to create encryption keys for me:
Let us know how it goes.
Thanks.
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Monica HickelReplied on December 18, 2020 at 8:59 AM
Hi. That worked. It allowed me to submit the form. Thank you.