Missing Submissions on Silver Account

I recently decided not to carry on with my Silver subscription on JotForm, however I found my account already downgraded to the 500 maximum storage limit?

I was under the impression that I would have full access to my silver subscription until the downgrade scheduled on January 14th, 2021. How can I get my full submissions restored until the downgrade?

Hello,

I restored your Submission Storage, please check it again and let us know if the issue still persists.

If you plan on downgrading your account, we recommend downloading all your submission first. Here's a guide: https://www.jotform.com/help/73-how-to-download-form-submissions-as-excelcsvpdf

You can also download everything at once by following this guide: https://www.jotform.com/help/374-how-to-export-all-of-your-data-at-once

Thank you!