Reached Payment Limit

  • Profile Image
    Asked on December 19, 2020 at 11:23 AM

    I have a form and it's saying I reached my 10 payment limit, although only 9 people have submitted payment. I'm not looking to upgrade.

  • Profile Image
    Answered on December 19, 2020 at 12:50 PM

    Thank you for reaching support,

    I checked your submissions, and it seems that there are already 10 payment submissions made:


    Please note that once the limits have been reached, the forms will be disabled.

    Here is the guide for your Account Limits and Usage: