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becca.k.pickeringAsked on December 19, 2020 at 11:23 AM
I have a form and it's saying I reached my 10 payment limit, although only 9 people have submitted payment. I'm not looking to upgrade.
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Kenneth JotForm SupportReplied on December 19, 2020 at 12:50 PM
Thank you for reaching support,
I checked your submissions, and it seems that there are already 10 payment submissions made:
Please note that once the limits have been reached, the forms will be disabled.
Here is the guide for your Account Limits and Usage: https://www.jotform.com/help/408-understanding-your-account-usage-and-limits
Best.