Reached Payment Limit

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    becca.k.pickering
    Asked on December 19, 2020 at 11:23 AM

    I have a form and it's saying I reached my 10 payment limit, although only 9 people have submitted payment. I'm not looking to upgrade.

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    Kenneth_C
    Answered on December 19, 2020 at 12:50 PM

    Thank you for reaching support,

    I checked your submissions, and it seems that there are already 10 payment submissions made:

    1608400009_5fde3c89ecf70_y1.png

    Please note that once the limits have been reached, the forms will be disabled.

    Here is the guide for your Account Limits and Usage: https://www.jotform.com/help/408-understanding-your-account-usage-and-limits

    Best.