Email delayed over 1 week

  • noahsarkrestaurant
    Asked on December 20, 2020 at 2:38 PM

    Our form notification email came into our administrator over 1 week delayed. Please see attached where it says reservation date and then the Sent date at the top.

    Jotform Thread 2777787 Screenshot
    Page URL: https://form.jotform.com/201766119869164
  • VincentJay
    Replied on December 20, 2020 at 5:23 PM

    Hi,

    I checked your form and the email notification is configured properly. I also cloned the form to test it on my end and I received the email alert instantly.

    Please try contacting your email service provider and request to whitelist JotForm domains and IP addresses. Here's a guide that you can check: https://www.jotform.com/help/145-whitelisting-jotform-ip-addresses-and-domains

    To test the email alert properly, please try using Google Emails and see if the issue persists.