HIPPA and File Upload

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    Janelle_Bailey
    Asked on December 24, 2020 at 05:08 PM

    Hello, I would like to upgrade my account to HIPPA compliance as I need to collect SSN from clients. However, when I go to upgrade, I am told that I would need to remove the file upload widgets from my forms. Is there a way to have file upload options while also being HIPPA compliant?

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    Kenneth_C
    Answered on December 24, 2020 at 07:00 PM

    Thank you for reaching support,

    The basic upload field should work on your forms, upon checking the form it seems that there is not much content on it. Can you please delete the form for now, initiated the HIPAA upgrade, and create the form afterwards?

    Here are some helpful guides:

    https://www.jotform.com/help/500-how-to-upgrade-to-hipaa-compliance

    https://www.jotform.com/hipaa/faq/

    Let us know how it goes.

    Best.