Why my product image and quantity selector isn't showing?

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    Asked on December 29, 2020 at 08:10 PM

    I had pictures and descriptions for most of my products and they are gone. Also, my quantity selector is gone...can someone help??? If I have to redo it all, we will be switching to another platform rather than upgrading our jotform.

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    Answered on December 29, 2020 at 09:38 PM

    Hi there!

    I checked your form https://form.jotform.com/203338588977171, and I can confirm that there is no product image or quantity selector on this form. It is essential to click on SAVE PRODUCT to save the changes.


    I found another similar form in your account, which has the same products. It also has product images and quantity selector. Are you looking for this form?



    Please let us know if you need further assistance.

  • Profile Image
    Answered on December 29, 2020 at 10:22 PM
    It has been working for weeks now...luckily that other form is the clone I
    made the other day. I never removed any of that stuff on my original form
    and it was working fine yesterday.
  • Profile Image
    Answered on December 29, 2020 at 10:43 PM

    Hi there,

    I've checked your form history and looks like the products were removed from your account as you can see below. You can revert to an older version of the form from Revision History.



    Let us know if you need further assistance.