Why my product image and quantity selector isn't showing?

  • d.fletcher2012
    Asked on December 29, 2020 at 8:10 PM

    I had pictures and descriptions for most of my products and they are gone. Also, my quantity selector is gone...can someone help??? If I have to redo it all, we will be switching to another platform rather than upgrading our jotform.

    Page URL: https://form.jotform.com/203338588977171
  • Zahra_S
    Replied on December 29, 2020 at 9:38 PM

    Hi there!

    I checked your form https://form.jotform.com/203338588977171, and I can confirm that there is no product image or quantity selector on this form. It is essential to click on SAVE PRODUCT to save the changes.

    1609295703 5febe757135f5 product setting Screenshot 10

    I found another similar form in your account, which has the same products. It also has product images and quantity selector. Are you looking for this form?

    https://www.jotform.com/form/203617720695156

    1609295850 5febe7ea4aa6a Screenshot 21

    Please let us know if you need further assistance.

  • d.fletcher2012
    Replied on December 29, 2020 at 10:22 PM
    It has been working for weeks now...luckily that other form is the clone I
    made the other day. I never removed any of that stuff on my original form
    and it was working fine yesterday.
    ...
  • Vick_W Jotform Support
    Replied on December 29, 2020 at 10:43 PM

    Hi there,

    I've checked your form history and looks like the products were removed from your account as you can see below. You can revert to an older version of the form from Revision History.

    https://www.jotform.com/help/294-how-to-view-form-revision-history

    1609299728 5febf710c8412 Screenshot 10

    Let us know if you need further assistance.

    Thanks