How to refund a customer for a form payment?

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    Constanceglow
    Asked on December 30, 2020 at 04:36 PM

    Hello,

    I had a customer recently complete a form that required payment using a credit card.

    I did not receive the payment because I no longer have square. How can I issue her a refund?

  • Profile Image
    Kenneth_C
    Answered on December 30, 2020 at 08:39 PM

    Thank you for reaching support,

    Can you please share with us the Direct Form Link of the form that this transaction was made so we can check?

    Also, share with us the website link if the form is embedded?

    Here is how: https://www.jotform.com/help/401-where-to-find-my-form-url

    Since transactions are handled by our 3rd party partners, we suggest that you contact them to issue the refund.

    Awaiting your response.

    Best.