HIPAA: Unable to download fillable PDF form

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    brachvogel
    Asked on January 02, 2021 at 07:58 PM

    Hi,

    I am trying to download a fillable pdf but this specific form is not downloading.

    I'm trying it form the "more" menu- Publish Form- PDF- Downloand PDF.

    Please advise

    thank you

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    Kenneth_C
    Answered on January 02, 2021 at 11:44 PM

    Thank you for reaching support,

    Can you please "Untick" this option in your SETTINGS:

    1609648888_5ff14af8293ce_f1.png

    Let us know how it goes.

    Best.

  • Profile Image
    brachvogel
    Answered on January 03, 2021 at 10:39 AM

    Hi,

    It has been unselected.1609688341_5ff1e5154fe5d_Screen Shot 202

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    JohnRex
    Answered on January 03, 2021 at 01:50 PM

    This is due to the HIPAA-compliance enabled for the account. It seems that the fillable PDF forms are not HIPAA compliant and so isn't supported yet.

    Please allow us some time to check with our backend team for more information in this regard. We'll let you know once we have any news.

  • Profile Image
    brachvogel
    Answered on January 03, 2021 at 02:25 PM

    Interesting. I have dowloaded other PDF forms on our account without any problems (all HIPAA compliance enable)


  • Profile Image
    JohnRex
    Answered on January 03, 2021 at 03:29 PM

    I understand. This doesn't seem to work at the moment, so I have escalated this to our developers for confirmation.

    I tried it again on my test HIPAA form and still able to replicate it. Submit buttons are not being added to the PDF form as well.

    We'll let you know here once we received an update from our developers.

  • Profile Image
    brachvogel
    Answered on February 21, 2021 at 07:20 PM

    Hi,
    I am following up on this ticket from January. We need to download this to PDF forms, it's still not working.
    Please advise ASAP.


    Thank you.

  • Profile Image
    brachvogel
    Answered on February 21, 2021 at 07:45 PM


    Additionally, this form New Patient Intake seems the only one we are able to download to PDF. however once downloaded it's all misaligned and not effective to use. Please see pictures:1613954719_6032fe9f91444_Screen Shot 2021613954718_6032fe9ec3be6_Screen Shot 2021613954718_6032fe9ea2bd0_Screen Shot 202


  • Profile Image
    Rehan_F
    Answered on February 22, 2021 at 02:24 AM

    Greetings,

    I'm sending a request to the backend team to check the status of this escalation. We will inform you here as soon as we get their response.

    For the two new issues you've reported I've created two new tickets. You'll receive our response on the following links shortly.

    https://www.jotform.com/answers/2914122

    https://www.jotform.com/answers/2914123

    Thanks