HIPAA Compliant level

Hello - I am looking to get clarification on the HIPAA Compliant levels within JotForm.

I was mentioning our JotForm project to some friends, and Karen Dulaney, Executive Director of the Moss Free Clinic brought up a communication that they just had with the team at JotForms. Basically, the JotForm team told Karen’s team that, in order to be HIPAA compliant, Moss Free Clinic must invest in the enterprise version of JotForms, which will cost $7,000 per year.

JotForms website clearly states (https://www.jotform.com/hipaa/) that the Silver (our current level) and gold (next level up) are both HIPAA Compliant levels. To that end when you created your account and subscription a BAA was issued – a requirement to being complaint for health data privacy.

Can you please clarify if the Silver Level is in fact not HIPAA Compliant. And/ or why an enterprise investment would be needed.

Hi, the Silver plan is eligible for HIPAA .https://www.jotform.com/hipaa/ and you don't need to have an enterprise plan to be HIPAA compliant.

It could be that Moss free clinic would like to have access for each of her employees on the same account which would be under Enterprise feature.

There are some features that are only available on Enterprise plan.

You may check this link https://www.jotform.com/enterprise/faq/

Hope this information helps.

If you have further questions, let us know.