Form disabled

Our forms are disabled for some reason and the clients cannot access them to complete. Can someone please help?

I checked your account and it is in good status. Could you please check it again? I cleared your form cache on our server. Let us know if that helps.

We'll wait for your reply. Thank you!

Hi, No, it still says the form is not found and is disabled.
Dr. Kristy Christopher-Holloway, LPC, NCC, DCC, ACS
New Vision Counseling Center, LLC
Founder, Director and Psychotherapist
"Offering A New Vision To Meet Your Life's Destiny"
678-838-8333 Office
678-838-8444 Fax
www.newvisioncounselingcenter.com
help@newvisioncounselingcenter.com
newvisioncounselingcenter.blogspot.com

www.linkedin.com/in/kristychristopher
http://therapists.psychologytoday.com/rms/62808
New Vision Counseling Center Satisfaction Survey

CONFIDENTIALITY
Confidentiality cannot be guaranteed by e-mail as it is not a completely
secure form of communication. Information contained in this electronic
message is intended for the exclusive use of the addressee(s) and may
contain privileged or confidential information. Please notify New Vision
Counseling Center, LLC (NVCC) if you prefer to avoid or limit the use of
e-mail. NVCC does not maintain 24-hour access to e-mail accounts. Please do
not use email for scheduling, crisis or emergency contact. If you are
having a mental health crisis, go to your nearest emergency room, CALL 911
IMMEDIATELY or call the Georgia Crisis and Access Line at
(GCAL)1-800-715-4225. If you have received this e-mail in error, please
...

It looks like your account was locked due to failed login attempts. I have reactivated your account. Can you please try logging in again?

No, my account was not locked due to failed attempts as I've been able to
log in. My forms still remain disabled for now the 3rd day. Is there a way
to provide a solution to this issue so that our clients can access and
complete the documents needed before they can begin treatment?
Thank you,
Dr. Kristy Christopher-Holloway, LPC, NCC, BC-TMH, CPCS, ACS, PMH-C
New Vision Counseling Center, LLC
Founder, Director and Psychotherapist
"Offering A New Vision To Meet Your Life's Destiny"
678-838-8333 Office
678-838-8444 Fax
www.newvisioncounselingcenter.com
help@newvisioncounselingcenter.com
newvisioncounselingcenter.blogspot.com

www.linkedin.com/in/kristychristopher
http://therapists.psychologytoday.com/rms/62808
New Vision Counseling Center Satisfaction Survey

CONFIDENTIALITY
Confidentiality cannot be guaranteed by e-mail as it is not a completely
secure form of communication. Information contained in this electronic
message is intended for the exclusive use of the addressee(s) and may
contain privileged or confidential information. Please notify New Vision
Counseling Center, LLC (NVCC) if you prefer to avoid or limit the use of
e-mail. NVCC does not maintain 24-hour access to e-mail accounts. Please do
not use email for scheduling, crisis or emergency contact. If you are
having a mental health crisis, go to your nearest emergency room, CALL 911
IMMEDIATELY or call the Georgia Crisis and Access Line at
(GCAL)1-800-715-4225. If you have received this e-mail in error, please
...

May we know if you have any website where the forms are showing as disabled or the direct link of the form is showing as disabled?

I see both the form links in your account are active:

https://www.jotform.com/form/201075738844056

https://www.jotform.com/form/200926380589059

Could you please clear your browser's cache and try once again.

Looking forward to your response.

Thanks.

Hello,
The links are there but when we click on the link, it still says the form
is not found. I have attached screenshots of the area I am accessing the
document from my website as well as directly on the jotform website. I have
cleared my history and also had someone from another computer try to open
the link and they get the same message.



Dr. Kristy Christopher-Holloway, LPC, NCC, BC-TMH, CPCS, ACS, PMH-C
New Vision Counseling Center, LLC
Founder, Director and Psychotherapist
"Offering A New Vision To Meet Your Life's Destiny"
678-838-8333 Office
678-838-8444 Fax
www.newvisioncounselingcenter.com
help@newvisioncounselingcenter.com
newvisioncounselingcenter.blogspot.com

www.linkedin.com/in/kristychristopher
http://therapists.psychologytoday.com/rms/62808
New Vision Counseling Center Satisfaction Survey

CONFIDENTIALITY
Confidentiality cannot be guaranteed by e-mail as it is not a completely
secure form of communication. Information contained in this electronic
message is intended for the exclusive use of the addressee(s) and may
contain privileged or confidential information. Please notify New Vision
Counseling Center, LLC (NVCC) if you prefer to avoid or limit the use of
e-mail. NVCC does not maintain 24-hour access to e-mail accounts. Please do
not use email for scheduling, crisis or emergency contact. If you are
having a mental health crisis, go to your nearest emergency room, CALL 911
IMMEDIATELY or call the Georgia Crisis and Access Line at
(GCAL)1-800-715-4225. If you have received this e-mail in error, please
...

Please check the form settings:

The form is disabled from your form's settings.

https://www.jotform.com/help/180-how-to-enable-disable-a-form

Let us know if you have further questions.

Thanks