HIPAA account: Temporarily Back-end Unavailable error

Hi,

Thank you for contacting support.

From our backend, I checked that your account is active and good in standing.

For now I have cleared your form cache and login attempts.

Please try to login again with other browsers.

If the issue persist, could you please kindly provide us more details so that we can assist you properly?

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Regards.

The issue is that we're getting now is a message that your back-end is unavailable:

Hello Samantha,

We apologize for any inconvenience, we've been reported that there was an issue with our HIPAA related back-end, but it should be recovered now, please try again now and let us now if you still having the problem, so we shall escalate it to our developers team again.

Await your feedback.

It's resolved, but we're left wondering if we're going to experience this in the future (we've had it happen several times during our COVID vaccine clinics). We rely on your platform to work, and when it doesn't - it makes our jobs incredibly difficult...

We do really apologize for this interruption, we understand how our service could be vital to many users, that's why our backend team do their best to keep any down time at the minimum, and we are also available 24/7 to support you with any request from your side.