HIPAA account: Temporarily Back-end Unavailable error

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    samantha pitzarella 
    Asked on February 04, 2021 at 07:51 AM
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    Sigit_W
    Answered on February 04, 2021 at 08:54 AM

    Hi,

    Thank you for contacting support.

    From our backend, I checked that your account is active and good in standing.

    For now I have cleared your form cache and login attempts.

    Please try to login again with other browsers.

    If the issue persist, could you please kindly provide us more details so that we can assist you properly?

    If you need to upload screenshots to this forum, please follow the steps mentioned here https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum

    Regards.

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    crantypas
    Answered on February 04, 2021 at 11:45 AM

    The issue is that we're getting now is a message that your back-end is unavailable:


    1612457111_601c24977b87e_

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    Ahmed_S
    Answered on February 04, 2021 at 03:42 PM

    Hello Samantha,

    We apologize for any inconvenience, we've been reported that there was an issue with our HIPAA related back-end, but it should be recovered now, please try again now and let us now if you still having the problem, so we shall escalate it to our developers team again.

    Await your feedback.

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    crantypas
    Answered on February 04, 2021 at 04:09 PM

    It's resolved, but we're left wondering if we're going to experience this in the future (we've had it happen several times during our COVID vaccine clinics). We rely on your platform to work, and when it doesn't - it makes our jobs incredibly difficult...

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    Ahmed_S
    Answered on February 04, 2021 at 05:27 PM

    We do really apologize for this interruption, we understand how our service could be vital to many users, that's why our backend team do their best to keep any down time at the minimum, and we are also available 24/7 to support you with any request from your side.