HIPPA: Temporarily Back-end Unavailable

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    Dwaramv
    Asked on February 04, 2021 at 11:49 AM

    Hello

    Jotform is not working and we are not able to access forms that we need to review urgently. Please help.

    Our account user ID: Dwaramv

    Screenshot
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    Kiran
    Answered on February 04, 2021 at 02:17 PM

    We are sorry for the inconvenience this may have caused. We have experienced a temporary issue with the server and it has already been fixed by our backend team. The forms should be loading normally now. Please check and let us know if you notice any further issue. We will be happy to take a look again.

    Thanks!

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    Dwaramv
    Answered on February 08, 2021 at 10:30 AM

    Hello,

    We are experiencing same issue again today. Please look into it ASAP.

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    Amjad_A
    Answered on February 08, 2021 at 12:02 PM

    Hi,

    We are sorry for the inconvenience this may have caused. The problem has already been fixed by our backend team. The forms should be loading normally now. Please check and let us know if you notice any further issues. We will be happy to take a look again.

    Thanks!

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    henryctyiema
    Answered on February 08, 2021 at 12:49 PM

    Not Fixed. Same Thing. Alternating from "backend busy" to "Form Failed"

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    Amjad_A
    Answered on February 08, 2021 at 02:57 PM

    Hi,

    It seems that your forms are working expectedly. The issue has been fixed now. Could you please give it another try and let us know? Also, if the issue persists, please provide us the form link and a screenshot of the error.

    Guide: https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum

    We would be glad to assist you.