JotForm Mobile Forms: Ability to clear up the forms cache.

  • KhalisJamil
    Asked on February 5, 2021 at 2:39 PM

    Please guide me a simpler way to clear cache from mobile app.

    I dont think the delete inbox is functioning. After delete then need to clear cache, but not work some more, then need to email to you guys to clear and active back the form.

    Why is the issue not being fixed. Dont bother to check my form coz they are all active now.

    I have help my friends to create the form, then everytime quota is full they need to email to Jotform support.



  • Kat JotForm Support
    Replied on February 5, 2021 at 6:15 PM

    Hi there,

    Happy to help!

    I see that the said option is indeed not available on Jotform Mobile app.

    Let me endorse this to our devs as a feature request. Though I'm not able to provide you an ETA for this, we'll let you know here once this gets implemented in the future.

  • KhalisJamil
    Replied on February 5, 2021 at 8:33 PM

    why after i clear cache, the upload space still remains the same?
  • Sigit JotForm Support
    Replied on February 5, 2021 at 10:44 PM

    Hi,

    To free up you account upload space, kindly permanently delete the trashed submissions on your forms.

    1612583056 601e1090b30be Screenshot 10

    Related guide: https://www.jotform.com/help/377-how-to-delete-form-submission-data on Deleted Trashed Entries.

    Please note: once permanently deleted, submission data can't be recovered. You might want to make back up first.

    Let us know if you need further assistance.

    Regards.


  • KhalisJamil
    Replied on February 5, 2021 at 10:50 PM

    i did that. still nothing happen. u can try to create many inbox till my account is full. and prove me wrong.

    I tried your method, it wouldnt work, its been so since i started using Jotform Feb last year

  • Patrick_R
    Replied on February 6, 2021 at 2:16 AM

    Hi Jamil! I'll reply to your query here: https://www.jotform.com/answers/2879148

    Thank you!