PayPal “Bad Request” Error

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    Jasmine Weekes 
    Asked on February 06, 2021 at 09:45 AM

    Hello,

    I have sent out a form that requires an application fee, however when some people click on the PayPal button, the PayPal window pops up and then automatically closes and jotform gives an error that says “Bad Request (/payment-paypal-createOrder)- the value of a field is either too short or too long.” But, some people have been able to successfully pay and submit the form. What can cause this error? And what can they do to not receive the error when they try to pay?

    Screenshot
  • Profile Image
    ashwin_d
    Answered on February 06, 2021 at 09:55 AM

    With which form you are having this issue with? I am unable to check your account as there is no account with your email address.

    Please let us know your account username or the email address you have used in your account profile. Alternatively you can also let us know any of your form ID, form URL or web page URL where you have embedded your form, and we will take a look.

    We will wait for your response.

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    IotaChiDST
    Answered on February 06, 2021 at 10:01 AM

    The form is under the account iotachi1973@gmail.com

    it is a private form, so I am not allowed to post the URL to a public site like this one. Are there any other alternatives to allow you to view the form?

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    Sigit_W
    Answered on February 06, 2021 at 10:12 AM

    Greetings,

    Since this thread is not initially opened by IotaChiDST

    You can login to your account and open a new query by clicking this link https://www.jotform.com/answers

    You can set the thread/ticket to private, or inform us to set it to private. Private threads are only accessible by support members and the one who opened the thread. Then you can share us URL.

    Regards.