account locked out

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    Nancy Semco 
    Asked on February 08, 2021 at 10:11 AM

    Hello,

    For some reason we are getting locked out, but the password is correct.

    Do we need to reset password?

    Thanks,

    Nancy

  • Profile Image
    Richie_P
    Answered on February 08, 2021 at 11:04 AM

    Your account would be locked when you have input the wrong password multiple times.

    I would suggest you reset your password.

    Here is a guide:https://www.jotform.com/help/489-how-to-reset-jotform-account-password

    A reset instruction would be sent to your account email address.

    If you need further assistance, let us know.