account locked out

Hello,

For some reason we are getting locked out, but the password is correct.

Do we need to reset password?

Thanks,

Nancy

Your account would be locked when you have input the wrong password multiple times.

I would suggest you reset your password.

Here is a guide:https://www.jotform.com/help/489-how-to-reset-jotform-account-password

A reset instruction would be sent to your account email address.

If you need further assistance, let us know.