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AcrossTheDivideAsked on February 8, 2021 at 5:33 PM
The Jotform edit opens but I can't scroll or click on any links. This is on a new MacBook Pro. It all works on my iMac though. Any tips on what the problem might be?
Thanks.
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Vick_W Jotform SupportReplied on February 8, 2021 at 10:23 PM
Hi there,
Your form builder is working fine here as well. Could you please try a different browser?
I've also noticed that the background image you are using in your form is 18.4 MB. This will affect your form loading speed greatly and could also be a reason why the form builder is not working on your end. Please use properly optimized images in your form. The smaller the page size the faster it will load.
Let us know if you need further assistance.
Thanks
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AcrossTheDivideReplied on February 9, 2021 at 2:15 AM
I have optimised the images to below 1MB. A few of my forms are still locking up when I go in to the editor.
Thanks for looking in to this for me.
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Vick_W Jotform SupportReplied on February 9, 2021 at 3:22 AM
Hi there,
You can give us the form URLs and we will check them as well. Looking forward to your reply.
Thanks
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AcrossTheDivideReplied on February 9, 2021 at 3:33 AMHere is the one with the main issue: https://form.jotform.co/73342871329864
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Sam_GReplied on February 9, 2021 at 4:34 AM
Hi AcrossTheDivide,
I have tested the form and it is loading as expected.
Which browser are you using on your Macbook Pro?
May we ask for the console logs error: https://www.jotform.com/help/453-how-to-get-a-console-report-from-most-common-browsers
We will wait for your response.
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AcrossTheDivideReplied on February 10, 2021 at 10:11 PMI use Safari and the console log error won’t come up as the page seems to be locked up.
Thanks.
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Vick_W Jotform SupportReplied on February 10, 2021 at 11:34 PM
Hi there,
The form builder seems to be working normally as you can see below. Although my internet is slow today but still it loaded properly.
You mentioned that you are currently using Safari browser, could you please check it on a different browser?
Looking forward to your reply.
Thanks