Error Message When Opening Documents

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    Nicole Register 
    Asked on February 08, 2021 at 08:37 PM

    Hi,

    I am receiving an error message when trying to view files that I have uploaded to a jot form. I want to be sure that they are able to be opened.

    Thank you

    Screenshot
  • Profile Image
    KrisLei
    Answered on February 09, 2021 at 12:05 AM

    Hi,

    This might be due to the Privacy settings on your account, which restricts the visibility of personal information like the 'Signature' field on submissions.

    Kindly try to disable the Require login to see submissions on the Settings page of your account:

    uH-7zEHczFf-b7nahTHxxeXzkwyeO0YULyLyBMPU

    Related guide: How-to-unrequire-log-in-to-view-uploaded-files

    Kindly give it a try and let us know if the issue still persists. Thank you.