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How to Unrequire Log-in to View Uploaded Files

How to Unrequire Log-in to View Uploaded Files

As part of JotForm's commitment to handling your data with care, we added a Privacy option in your account settings where uploaded files can only be viewed/downloaded by you when you are logged in to your JotForm account. When you attempt to download a file while not logged in, you will be redirected to a 404 page.

We understand that you may not prefer this control for file sharing reasons, so here's how to make the files immediately accessible without logging in to JotForm.

1. Go to your Account Settings by clicking the Profile Menu, and clicking the Settings link.


2. On Privacy options, uncheck Require log-in to view uploaded files.

That's it! If you have any questions or concerns, please comment down below or contact us through our available support channels.

Contact Support:
Our customer support team is available 24/7 and our average response time is between one to two hours.
Our team can be contacted via:
Contact JotForm Support: https://www.jotform.com/contact/

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3 Comments...

  • Terry Christie-Erisman

    Sorry; I didn't mean to send duplicates. My first issue was not being able to download submissions, and so I went in and deleted them. Then I completed a contact form on my site, and I did not receive an email notification. When I submitted the test email, I did not receive that either.

    I unchecked the box as you suggested, but will that correct the problem of not receiving my submissions via email?

    Thank you for your time.

  • valutech

    I have unchecked this option in my account settings. The PDF can still not be downloaded if the client is not authenticated (such as in the browser).

    Please advise.

  • valutech

    I have unchecked this option in my account settings. The PDF can still not be downloaded if the client is not authenticated (such as in the browser).

    Please advise.