Account suspended

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    Elizabeth 
    Asked on February 09, 2021 at 07:20 AM

    Good day, can you kindly check I think our account has been wrongly suspended. www.doodles-cafe.co.za

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    Sam_G
    Answered on February 09, 2021 at 07:39 AM

    Hi Elizabeth,

    We're sorry for the inconvenience.

    We have forwarded this to our reviewer's team.

    We will notify you once we have an update.


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    Sam_G
    Answered on February 09, 2021 at 07:52 AM

    Hi Elizabeth,

    We're sorry for the inconvenience.

    We have reactivated your account.

    Let us know if you need further assistance.

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    Damien 
    Answered on February 09, 2021 at 07:57 AM

    Hi There

    This has just happened to me again for the second time this week.

    Is there a bug in Jotform currently which is wrongfully doing this?


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    scrapadoodles
    Answered on February 09, 2021 at 08:22 AM
    Thank you, somehow we are not receiving the client form submissions via
    email this has been for a long time know, we have to log in to view it. Is
    there anyone who could perhaps assist us in this
    ...
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    Johann_A
    Answered on February 09, 2021 at 09:34 AM

    Greetings,

    When I check on your email history I can see that you have received some email notification last month, see the picture below, you can check from there too by following the path on the picture.

    1612880966_60229c46ab8af_JotForm · My A

    May you please let us know if this happens with one specific form? 

    If so, please share the URL with us, so we can have a look at this, this guide will help you get the form URL: https://www.jotform.com/help/401-Where-to-Find-My-Form-URL 

    Looking forward to your response. 

    Johann