Account suspended

  • Elizabeth
    Asked on February 9, 2021 at 7:20 AM

    Good day, can you kindly check I think our account has been wrongly suspended. www.doodles-cafe.co.za

    Page URL: https://form.myjotform.com/83121573969566
  • Sam_G
    Replied on February 9, 2021 at 7:39 AM

    Hi Elizabeth,

    We're sorry for the inconvenience.

    We have forwarded this to our reviewer's team.

    We will notify you once we have an update.


  • Sam_G
    Replied on February 9, 2021 at 7:52 AM

    Hi Elizabeth,

    We're sorry for the inconvenience.

    We have reactivated your account.

    Let us know if you need further assistance.

  • Damien
    Replied on February 9, 2021 at 7:57 AM

    Hi There

    This has just happened to me again for the second time this week.

    Is there a bug in Jotform currently which is wrongfully doing this?


  • scrapadoodles
    Replied on February 9, 2021 at 8:22 AM
    Thank you, somehow we are not receiving the client form submissions via
    email this has been for a long time know, we have to log in to view it. Is
    there anyone who could perhaps assist us in this
    ...
  • Johann_A
    Replied on February 9, 2021 at 9:34 AM

    Greetings,

    When I check on your email history I can see that you have received some email notification last month, see the picture below, you can check from there too by following the path on the picture.

    1612880966 60229c46ab8af JotForm · My A Screenshot 10

    May you please let us know if this happens with one specific form? 

    If so, please share the URL with us, so we can have a look at this, this guide will help you get the form URL: https://www.jotform.com/help/401-Where-to-Find-My-Form-URL 

    Looking forward to your response. 

    Johann