Password Reset on Account

  • Profile Image
    laundrafe
    Asked on February 09, 2021 at 10:26 PM

    Hi,


    Elcid Lao here. Owner of laundrafe@gmail.com. I downloaded the JOTFORM App for Mac. Unfortunately, it asks for credentials. I want to reset password but it is linked to my email. Upon checking log-in, I saw that the only options are Username and Password. I usually use via Web and login directly to the email connected to the account. Is there a way to reset the password via the settings options instead of affecting my email so I can access via App? Thanks.

    PS: See attached screenshot.

    1612927568_602352501ef86_Screen Shot 202


    Screenshot
  • Profile Image
    Gaetan_B
    Answered on February 10, 2021 at 12:47 AM

    Hello,

    Thank you for reaching out.


    Please note that your username is laundrafe.


    Regarding the Mac app, it is not possible to reset the password there, you would have to do it through the website: https://www.jotform.com/help/489-how-to-reset-jotform-account-password


    Hope this helps.

    Do not hesitate to reach out if you need further assistance