Updating the Original PDF

  • miyoko.ryan
    Asked on February 10, 2021 at 12:45 AM

    Hi I was trying to change the original pdf to the pdf I created on PDF editor.

    So I deleted the original pdf, but could not give me the option to choose the pdf I created. I didn't want to but they didn't give me a choise rather than uploading another pdf so I uploaded another pdf then whole my form has completed gone!!!!

    How can I restore it? I had this form till 3 pm Sydney time on 10th of February.

    I was able to see the disappeared from from the following URL.

    https://form.jotform.com/203021124915037?session=JF-S4L-MUyZ7jjo&stoken=JF-TM0wvSEE-35

    But now above URL, it only shows me new form which was generated from the uploaded pdf.

    I went to my archive, but could not find the form I created.

    I had the sceen shot luckily, so I attached the screen shot for your reference.

    This is the original form I created and I wan to restore it!!!


    Thanks


    Miyoko


    Jotform Thread 2887642 Screenshot
  • Fernand Enterprise Operations Specialist
    Replied on February 10, 2021 at 2:43 AM

    Hello miyoko.ryan,

    We are sorry for the inconvenience.

    While updating the original PDF, if you click on the Reset my online form button, you will be updating everything you have created, not only the Original PDF. Please check my screencast below on how the Online Form changes.

    1612942729 60238d8913428 new pdf Screenshot 10

    However, you can bring the first version back from the Revision History. Here is my screencast below: 1612942859 60238e0b092e6 revision Screenshot 21

    Please have a try and let us know for further assistance.

  • miyoko.ryan
    Replied on February 11, 2021 at 12:22 AM
    Hi
    Thanks for your reply.
    I want to try Revision History but I could not find your screenshot.
    Can you inform me how I can get the data back?
    Also, Can you teach me how to replace the current pdf to the pdf I created
    ...
  • Vick_W Jotform Support
    Replied on February 11, 2021 at 1:52 AM

    Hi Miyoko,

    To update the original PDF document please follow the instructions in the guide below.

    https://www.jotform.com/help/873-how-to-update-the-pdf-through-smart-pdf-forms

    For the revision history please check the following guide.

    https://www.jotform.com/help/294-how-to-view-form-revision-history

    Both guides have step by step instructions. If you have any questions or need further assistance the please let us know.

    Thanks

  • miyoko.ryan
    Replied on February 11, 2021 at 3:44 AM
    Hi
    Thanks for the guide but I still don’t get it.
    I created the pdf by pdf editor (within Jot form functionality) and this
    pdf is connected with the form. However, it doesn’t appear next to the
    form. I know how to replace the pdf as you instructed below. That’s not my
    question.
    My question is how to use pdf I created in Jot form’s pdf editor.
    Do I need to download the pdf I created in Jot form pdf editor? Then I need
    to save somewhere in my folder then I upload it?
    Thanks
    Miyoko
    ...
  • Sara_G
    Replied on February 11, 2021 at 3:58 AM

    Hi miyoko,

    After you have created your PDF with PDF Editor and connected it to your form, you have to configure your email alerts.
    Please follow this link: https://www.jotform.com/help/552-how-to-create-pdf-forms-with-pdf-editor

    For further request, please let us know.


  • miyoko.ryan
    Replied on February 11, 2021 at 8:33 PM
    Ok Cool. I understand.
    I have one more question. I chose the black for Font color in the Form but
    when it's published it's always revert to white.
    No matter how many times I try to change the Font color as well as Input
    Background, when it's published it reverts back to the white Font and White
    input background. That means I can't read anything after input!
    How Can I change it?
    Thanks
    Miyoko
    1613093611 6025daeb3c4e7 image Screenshot 10

    2021年2月11日(木) 19:58 JotForm :
    ...
  • Vick_W Jotform Support
    Replied on February 11, 2021 at 9:39 PM

    Hi Miyoko,

    For your new question, I've created a new ticket. You'll receive a response shortly on the link below.

    https://www.jotform.com/answers/2893293

    Thanks