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naveganteAsked on February 11, 2021 at 9:34 AM
Good morning! I would like to know if the annual payment is debited automatically. If it is, I would like to desactivate this option because the card is not mine.
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Kenneth JotForm SupportReplied on February 11, 2021 at 10:29 AM
Thank you for reaching support,
Yes, it is processed automatically, you downgrade it and the subscription will be active till the subscription expires.
Here is the related guide: https://www.jotform.com/help/341-how-to-cancel-a-subscription-and-downgrade-back-to-free.
I hope that helps.
Best.