Save & Continue is not actually saving

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    Asked on February 11, 2021 at 06:35 PM

    Everything worked great on my Test webpage, but as soon as I put it on the live site, the session is forgetting the "saved" answers. The email comes through great, the link shows the Session and the Token, but it starts the form from the beginning again, with blank answers (I've tested both the "copy link" as well as the emailed link, on Firefox, Chrome, Explorer).

    For instance, here's the most recent link:

    The form itself:


  • Profile Image
    Answered on February 11, 2021 at 10:53 PM

    Could you add the form on your website using the iFrame code:

    Please check and let us know.

  • Profile Image
    Answered on February 12, 2021 at 10:05 AM

    I initially had the form in iFrame and it worked fine, but upon enabling "Save and Continue" feature, in iFrame two things happen:

    1. Half the time, it doesn't actually load (blank screen).
    2. When it does load and you click Save, it just gives Jotform's Spinny Circle indefinitely, and never loads the Save screen has the page loaded as iFrame

  • Profile Image
    Answered on February 12, 2021 at 11:48 AM

    We do apologize for the inconvenience.

    I have tested a cloned version of your form and it seems the save and continue feature is working at my end.

    I have cleared your form cache.

    Can you please test your form again and let us know how it goes?

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    Answered on February 12, 2021 at 01:40 PM

    All better! Thank you!