Issues with recipient receiving an attached pdf

  • Profile Image
    Andi parkinson 
    Asked on February 12, 2021 at 07:14 AM

    Good morning,

    For some reason my clients are not receiving an attached pdf anymore with their submissions. You can see the form, but there is no downloadable pdf.

    I did double check that in my settings the “pdf to recipient” is checked off. I have toggled it off/on with no luck.

    any ideas?

    Also, is there anyway for a recipient to edit their own form after submission (frequently my doctors need to add info after submission, or change the appt date)

    thank you so much in advance!~

  • Profile Image
    Answered on February 12, 2021 at 08:00 AM

    I have tested a cloned version of your form but I can't seem to replicate the issue at my end.

    The attached PDF in the autoresponder is sending at my end.

    I have cleared your form cache.

    If the issue persists, can we test a submission in your form?

    You may add an edit link in your autoresponder for your form respondents to edit their submission.

    Here is a guide:

  • Profile Image
    Answered on February 12, 2021 at 09:33 AM
    I actually went in right after submitting this ticket and logged out logged in toggled off and toggle on and saved and it fixed it!
    And thank you!!! Love your service
    Andi Parkinson, RDMS
    IntraPet Imaging, LLC
    443-538-4780 phone/text
    Please excuse any errors in this mobile generated email