Form Preview doesn't show changes made

  • Hill_Dominic
    Asked on February 12, 2021 at 8:18 AM

    Hi Guys,


    I hope you are well. I changed the colours etc of a theme and it looks fine during build but when I look at the preview it doesnt show my changes. What have I done wrong?

  • Sigit JotForm Support
    Replied on February 12, 2021 at 8:40 AM

    Hi, Hill_Dominic.

    I hope you are well too.

    I cloned the form, and make some changes (changed theme and custom font family), unfortunately I can't replicate the issue.

    1613137018 6026847a10935  Screenshot 10

    For now I have cleared your form cache. Kindly clear your browser cache too.

    Related guides:

    Please try to make changes to the form again, and let us know how it goes.

    Regards.


  • Hill_Dominic
    Replied on February 12, 2021 at 8:43 AM

    Thanks for your quick reply. The form looks like this in preview please see attached screen shot. 1613137382 602685e6d20ef Screenshot 2021 Screenshot 10

  • Alexander_G
    Replied on February 12, 2021 at 9:20 AM

    Hello,

    Did you try to clear your browser's cache as my Colleague suggested?


    I have checked your form and it seems okay on my side.


    Waiting for your reply,

    Alex


  • Alexander_G
    Replied on February 12, 2021 at 9:47 AM
  • Hill_Dominic
    Replied on February 12, 2021 at 10:05 AM

    So you are getting the same problem I am. The design I have done is not going live.

  • Gaetan_B
    Replied on February 12, 2021 at 11:47 AM

    Hello,

    I have cloned your form and I have the following design when viewing the clone (in preview mode)

    1613148384 6026b0e0049e2  Screenshot 10


    I have cleared your form's cache.

    Could you change the color scheme and redo it? It should work after that.


    Hope this helps.

    Do not hesitate to reach out if you need further assistance