My file size is too large

  • Profile Image
    Bouilov
    Asked on February 12, 2021 at 03:28 PM

    I have created a PDF form that needs to be filled in. I want to receive it as an attachment when it is submitted however, I have a section where our team members need to upload 4 additional files and 4 pictures. When I receive it in my inbox it says that the attachments where over 5mb so they did not send. How do I fix this? I see the files attached but not the original form that was filled out. Can I not submit a form that is over 5mb then?


    1613161610_6026e48aabbdb_

  • Profile Image
    VincentJay
    Answered on February 12, 2021 at 08:58 PM

    Hello,

    Unfortunately, we have a 5MB file size limit attachment to the email alerts. However, you can try downloading the attachment files via the Submission page. Please follow this guide for more information: https://www.jotform.com/help/269-how-to-view-form-submissions

    Let us know if you have any questions. Thank you!