My file size is too large

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    Asked on February 12, 2021 at 03:28 PM

    I have created a PDF form that needs to be filled in. I want to receive it as an attachment when it is submitted however, I have a section where our team members need to upload 4 additional files and 4 pictures. When I receive it in my inbox it says that the attachments where over 5mb so they did not send. How do I fix this? I see the files attached but not the original form that was filled out. Can I not submit a form that is over 5mb then?


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    Answered on February 12, 2021 at 08:58 PM


    Unfortunately, we have a 5MB file size limit attachment to the email alerts. However, you can try downloading the attachment files via the Submission page. Please follow this guide for more information:

    Let us know if you have any questions. Thank you!