Forgot Username/password

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    Kassie Austin 
    Asked on February 12, 2021 at 10:04 PM

    Evening,

    I am using jotform for a camp application and have not been in the form for a year. Can you help me unlock?

    email: highplainsrfkc@gmail.com -- this should be my login info

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    gerardw
    Answered on February 13, 2021 at 04:32 AM

    Hello Kassie,

    There is no account under the email address "highplainsrfkc@gmail.com", but there is one linked to your email address "kassjo08@gmail.com" from where you have logged this ticket.

    There are also two forms in this account. The account was suspended.

    It looks like the account may have been mistakenly suspended by our phishing detector tool.

    I have activated this account.

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    gerardw
    Answered on February 13, 2021 at 04:32 AM

    If this is the account you can reset the password - https://www.jotform.com/help/489-how-to-reset-jotform-account-password. The password reset link will be sent to kassjo08@gmail.com.