photo uploads not being attached in PDF !

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    LONDON_MULTI
    Asked on February 15, 2021 at 07:07 AM

    Hi,

    I have this form https://form.jotform.com/210401796286053 , where when th eform is filled and uploaded photos. i get the PDF without the photos in the pdf. I have another form which is working fine.

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    Rehan_F
    Answered on February 15, 2021 at 07:33 AM

    Greetings,

    Looks like your form is currently live. Kindly allow us to send test submissions on your form so we can test the Notification email.

    Looking forward to hearing from you.

    Thanks

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    Naz 
    Answered on February 16, 2021 at 01:04 PM

    Hi , could you please explain how to do this as all my other forms are fine but just this form when I try to edit as well it says "edit online form" where as all the other forms I don't get this message.


    At the moment I have resolved the issue for the photos to be attached in the pdf but my curiosity is why this form is showing as live form?



  • Profile Image
    Gaetan_B
    Answered on February 16, 2021 at 04:12 PM

    Hi,

    Glad to hear that you have solved your issue.


    Could you please send us a screenshot of where you are seeing "Edit Online Form"? All the forms that I try to edit on my account just show as "Edit Form", but I might be looking in the wrong place.


    When you join a screenshot, please make sure to follow that guide so we can see it: https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum


    Hope this helps.

    Do not hesitate to reach out if you need further assistance.

  • Profile Image
    LONDON_MULTI
    Answered on February 17, 2021 at 06:47 AM

    hi please find screenshot attached !

    Appreciate your kind and immediate support

    1613562436_602d02442bddb_form.jpg

  • Profile Image
    Rehan_F
    Answered on February 17, 2021 at 07:36 AM

    Greetings,

    The "Edit As Online Form" and "Edit as PDF Form" appear when you've created a fillable PDF form in your PDF-Editor. You can check it on the link below.

    https://www.jotform.com/pdf-editor/210401796286053

    By the form being "live" I meant that you are currently accepting submissions on your form. Should you have any other concerns then kindly let us know.

    Thanks