Missing field when preview

  • Kelsey_Hoff
    Asked on February 15, 2021 at 11:33 AM

    I have a form that I built that has missing/added fields when I publish it. Below is how I want it to be. The additional attached picture shows that the "client Code" field is missing. I am unable to attach a third picture, but a "fill in the blanks" field is added in the published form. Please help me to figure out what is going on here!

    Thanks,

    Kelsey 1613406628 602aa1a421cd1  Screenshot 10

    Jotform Thread 2899186 Screenshot
  • Alexander_G
    Replied on February 15, 2021 at 1:47 PM

    Greetings,


    I have cloned and tested your form and it seems fine on my side.


    Screenshot:

    1613414637 602ac0ed17d5e  Screenshot 10


    I have cleared your form's cache. Please, check whether the issue still happaning.


    Thank you and have a nice week!

    Alex

  • Kelsey_Hoff
    Replied on February 15, 2021 at 2:33 PM
    I checked and it is resolved - thanks! What do you mean by 'clearing the
    form's cache' and how do I do this in the future?
    ...
  • Alexander_G
    Replied on February 15, 2021 at 3:41 PM

    You are welcome! ✨


    If this issue will happen again in the future - Guide: 👉How-to-clear-your-form-cache

    OR

    you can freely contact us. We are always happy to help you with this. 😊


    Thanks,

    Alex