Missing field when preview

  • Profile Image
    Kelsey_Hoff
    Asked on February 15, 2021 at 11:33 AM

    I have a form that I built that has missing/added fields when I publish it. Below is how I want it to be. The additional attached picture shows that the "client Code" field is missing. I am unable to attach a third picture, but a "fill in the blanks" field is added in the published form. Please help me to figure out what is going on here!

    Thanks,

    Kelsey 1613406628_602aa1a421cd1_

  • Profile Image
    Alexander_G
    Answered on February 15, 2021 at 01:47 PM

    Greetings,


    I have cloned and tested your form and it seems fine on my side.


    Screenshot:

    1613414637_602ac0ed17d5e_


    I have cleared your form's cache. Please, check whether the issue still happaning.


    Thank you and have a nice week!

    Alex

  • Profile Image
    Kelsey_Hoff
    Answered on February 15, 2021 at 02:33 PM
    I checked and it is resolved - thanks! What do you mean by 'clearing the
    form's cache' and how do I do this in the future?
    ...
  • Profile Image
    Alexander_G
    Answered on February 15, 2021 at 03:41 PM

    You are welcome! ✨


    If this issue will happen again in the future - Guide: 👉How-to-clear-your-form-cache

    OR

    you can freely contact us. We are always happy to help you with this. 😊


    Thanks,

    Alex