Cant access my submissions from email

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    Harold Chisolm 
    Asked on February 15, 2021 at 03:19 PM

    I’m having difficulty accessing my submission files from our test submission. I keep getting the screen that’s attached to this form. 1613420366_602ad74e83c8d_1BFAFD41-104B-4

    Screenshot
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    Jovanne_A
    Answered on February 15, 2021 at 07:22 PM

    Hi,

    Kindly go to your account settings and disable the Require log-in to view uploaded files on the privacy option.

    08282020_yTWJ3G6VyO.png

    Guide: https://www.jotform.com/help/673-how-to-unrequire-log-in-to-view-uploaded-files

    Please give it a try and let us know how it goes.