Cant access my submissions from email

I’m having difficulty accessing my submission files from our test submission. I keep getting the screen that’s attached to this form.

Hi,

Kindly go to your account settings and disable the Require log-in to view uploaded files on the privacy option.

Guide: https://www.jotform.com/help/673-how-to-unrequire-log-in-to-view-uploaded-files

Please give it a try and let us know how it goes.