Conditional setup does not work on form

Also, I have a conditional setup so that if 5-stars are selected to show one field and if less than five are selected to show another field. However, only the 5-star conditional works. The less than five does not.

Since you have added the other fields on separate pages, use the Skip page conditional logic.

i.e. if "How was your experience?" is equal to 5 Skip to page 2

another condition: if "How was your experience?" is not equal to 5 Skip to page 3

Related guide: https://www.jotform.com/help/350-how-to-skip-pages-using-conditional-logic

Do try and let us know if this helps.