Can't Add Payment Feature

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    jupiterjermaine
    Asked on February 17, 2021 at 10:23 PM

    Suddenly, I can no longer add the PayPal payment to my form. I have the free account, which is allowed 10 payments. None of mine have been used, so I don't understand why all of the sudden I can't access this feature. It's all greyed out now.

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    grace
    Answered on February 18, 2021 at 02:51 AM

    Hi jupiterjermaine,

    I've checked your account and noticed that you have a free account. The free plan provides only 10 submissions with payments. You should upgrade your account to receive more submissions with payment.

    There is a pricing page that shows limits for each plan: https://www.jotform.com/pricing/

    Also, there is a detailed guide about Understanding Your Account Usage and Limits: https://www.jotform.com/help/408-understanding-your-account-usage-and-limits

    If you need further assistance, please let us know.