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jupiterjermaineAsked on February 17, 2021 at 10:23 PM
Suddenly, I can no longer add the PayPal payment to my form. I have the free account, which is allowed 10 payments. None of mine have been used, so I don't understand why all of the sudden I can't access this feature. It's all greyed out now.
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grace JotForm DeveloperReplied on February 18, 2021 at 2:51 AM
Hi jupiterjermaine,
I've checked your account and noticed that you have a free account. The free plan provides only 10 submissions with payments. You should upgrade your account to receive more submissions with payment.
There is a pricing page that shows limits for each plan: https://www.jotform.com/pricing/
Also, there is a detailed guide about Understanding Your Account Usage and Limits: https://www.jotform.com/help/408-understanding-your-account-usage-and-limits
If you need further assistance, please let us know.