Having trouble connecting Paypal to my form to collect payment

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    ISEEGROUPLLC
    Asked on February 18, 2021 at 07:55 AM

    It appears to be a simple process however, I keep getting an error but it does not specify where the issue is. I have not posted the form yet, was testing it to ensure it works. Additionally, it is not calculating the totals of items purchased.

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    Jovanne_A
    Answered on February 18, 2021 at 08:54 AM

    Hi, thank you for contacting support.

    I've checked your account, and it seems that you have several recently edited forms. Could you please tell us the form URL you are currently working on so we can check?

    We look forward to your response.

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    ISEEGROUPLLC
    Answered on February 18, 2021 at 09:00 AM
    https://form.jotform.com/ISEEGROUPLLC/---------90-day-family-thrive-chall
    Regards,
    Arlene L. Connelly
    Provoke Thought, Ignite Vision, Inspire Action
    www.iseegroupllc.com
    www.alcspeaks.com
    754-368-3040
    ...
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    Jovanne_A
    Answered on February 18, 2021 at 10:13 AM

    Hi Arlene, thank you for getting back to us.

    As per checking, you haven't integrated your form to PayPal yet, kindly integrate your form to Paypal by following this guide: https://www.jotform.com/help/50-paypal-forms

    Additionally, it is not calculating the totals of items purchased.

    I checked your form and it seems to be calculating the total correctly on my end. Could you please give us more details as to how and why the total was incorrect on your end?

    1613661209_602e8419365aa_5.png

    We look forward to your response.

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    ISEEGROUPLLC
    Answered on February 18, 2021 at 05:24 PM

    This is the error message I'm getting when I try to add my business infomation.


    1613687042_602ee902d64b0_Screen Shot 202

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    Jovanne_A
    Answered on February 18, 2021 at 06:43 PM

    Hi, thank you for getting back to us.

    The error seems to be related to your PayPal account business setup. I would suggest you contact PayPal support for a fix.

    You can reach them here: https://www.paypal.com/ph/smarthelp/contact-us

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    ISEEGROUPLLC
    Answered on February 19, 2021 at 12:08 AM

    Please check my account to verify that Paypal integration is configured correctly. I was able to add the Paypal option but I case seem to add it to my form.

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    Gaetan_B
    Answered on February 19, 2021 at 05:17 AM

    Hello,

    On your form you're still using Purchase Order as a payment method.


    Could you click on Add form element on the left of your screen, then click on Payments.

    Once there, you can scroll down until you see Purchase order, click on the 3 dots, and select Switch to another gateway.

    1613729368_602f8e58874b5_


    You will then be able to switch to PayPal Business after that.

    Hope this helps.

    Do not hesitate to reach out if you need further assistance.