Can't find the Thank you Page?

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    dansieg
    Asked on February 21, 2021 at 06:33 AM

    hello - is this a premium feature? I can't seem to find the "thank you" page option anywhere under settings



    This is a re-post of a comment on Redirecting Users to a Different Page

  • Profile Image
    Kenneth
    Answered on February 21, 2021 at 10:41 AM

    Thank you for reaching support,

    You may find the Thank you Page by going to your Builder Settings > Thank you page tab:

    1613922015_60327edf57d00_t1.png

    Here is the related guide: https://www.jotform.com/help/211-setting-up-the-thank-you-page.

    I hope that helps.

    Best.


  • Profile Image
    dansieg
    Answered on February 21, 2021 at 11:44 AM
    Yea! That’s where it says its at in all the YouTube videos I watched.
    However, it is not there (or it wasn’t the other day when I last logged in)
    Thankfully I was able to find it at the bottom of my form build and handled what I needed to.
    Maybe it was just a bug?
    Whatever the case - all good for now.
    Thank you for your response.
    ...
  • Profile Image
    dansieg
    Answered on February 21, 2021 at 11:44 AM
    Here is an example of how my dashboard looks.
    Do I need to turn it on somewhere?
    ...
  • Profile Image
    Kenneth
    Answered on February 21, 2021 at 01:16 PM

    Hi there,

    Unfortunately, we did not receive the image you shared, here is how: https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum.

    And can you tell us what device are you using?

    Please try to use a different browser(private window/incognito mode) or device to access the form.

    Awaiting your response.
    Best.

  • Profile Image
    disruptivetouch
    Answered on March 05, 2021 at 10:29 AM

    Hi Kenneth,


    I too had this same issue today. But just like the previous commenter pointed out, the option to change Thank-You page moved from the "Settings Page" to bottom of the "Build Page.

    Maybe you can forward this observation to the tech department and likewise, add it to the knowledge base for users who might fall into same issue like this.


    Regards,

    Emmanuel

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    Gaetan
    Answered on March 05, 2021 at 03:19 PM

    Hello @disruptivetouch,

    Please note that you are using the Card forms, so the way things are arranged is slightly different than on the Classic Forms.


    Hope this helps.

    Do not hesitate to reach out if you need further assistance.