Our Jot Forms are coming back blank?

  • newporthillsah
    Asked on February 23, 2021 at 11:50 AM

    Something is not right with the forms, clients are completing and they are showing up blank. Please call 425-306-2431 or email speckman@nva.com.


    Thank you;

    Samantha Peckman

  • Elton Support Team Lead
    Replied on February 23, 2021 at 3:52 PM

    We are truly sorry for the inconvenience caused. The problem is now fixed. You should now be able to see your form submissions data as expected. This was due to a data replication issue between our servers recently.

    Regards!

  • lreid13
    Replied on March 15, 2021 at 10:46 PM

    This same problem is happening to me. Multiple times, i am sending out contracts and some are coming back blank- I don't even know who they are from. I've already submitted a ticket, but please fix this ASAP.
  • Gaetan_B
    Replied on March 16, 2021 at 5:13 AM

    Hello @melreid20

    I have moved your question to a new thread so that we can follow your issue properly: https://www.jotform.com/answers/2970314


    Thank you for your understanding