My customers are having trouble with payment

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    mccleerytees
    Asked on February 23, 2021 at 06:14 PM

    the message that pops up when they attempt to pay is

    payment error: Payment can’t create

    i have tried a few times to reconnect. That doesn’t seem to be the issue. I worked yesterday when I did a test. Not sure what’s happening.

    Screenshot
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    Vanessa_T
    Answered on February 24, 2021 at 12:39 AM

    Can you please try PayPal Business instead?

    Kindly remove the PayPal Checkout on your form, then add PayPal Business.

    How-to-integrate-paypal-business-with-jotform

    Please note that when you delete a field, the submitted data on that specific field will also be deleted. As such, you may want to make a backup first.

    How-to-Download-Form-Submissions-as-Excel-CSV-PDF